Last Updated: 01 January 2025
This policy outlines the guidelines for returning products purchased from tatagreenbattery.com, owned and operated by Tata AutoComp GY Batteries Pvt. Ltd.
1. Eligibility for Returns
We accept returns for products that are:
- Damaged during shipping.
- Defective or not functioning as described.
- Incorrect item received.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Timeframe for Returns
You must request a return within 7 days of receiving your order. After 7 days, we cannot offer you a refund or exchange.
3. How to Initiate a Return
To initiate a return, you must first contact our customer service team at [Your Email Address] or [Your Phone Number]. Please provide the following information:
- Your order number.
- A detailed description of the issue.
- Photographs or videos of the damaged or defective product.
Our team will review your request and provide you with instructions on how to proceed.
4. Return Shipping
If the return is due to our error (e.g., damaged or incorrect item), we will provide a prepaid return label. If the return is for other reasons, you may be responsible for the return shipping costs.
5. Inspection and Approval
Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria. We will notify you of the approval or rejection of your return.
- Approved returns: If approved, your refund will be processed.
- Rejected returns: If the item does not meet the return criteria (e.g., used, not in original packaging), we will return the item to you at your expense.
6. Refunds
- Credit Card/Debit Card / UPI Payments: Refunds will be processed to the original payment method within 15 business days of receiving the returned item.
- Other Payment Methods: Refunds for other payment methods will be processed accordingly.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us to discuss eligibility and options.
8. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Products that have been installed or used.
- Products damaged due to user negligence or improper use.
9. Order Cancellation
You may cancel an order before it has been shipped. If the order has already been shipped, you will need to follow the return process.
10. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at: info@tatagreenbattery.com or call us at 9213100000